Egregoros

Subscriptions and memberships that passively renewed despite months of disuse. Introductory pricing that sneakily doubled after the trial period. Each one was rebranded as a hostage situation that agents could negotiate. The average customer lifetime value, the metric the entire subscription economy was built on, distinctly declined.

...

Any category where the service provider’s value proposition was ultimately “I will navigate complexity that you find tedious” was disrupted, as the agents found nothing tedious.

😆 Disenshitification by AI would be quite a reversal of the current trends.

[...Door-dash is disintermediated by AI...]

This was oddly poetic, as perhaps the only example in this entire saga of agents doing a favor for the soon-to-be-displaced white collar workers. When they ended up as delivery drivers, at least half their earnings weren’t going to Uber and DoorDash. Of course, this favor from technology didn’t last for long as autonomous vehicles proliferated.

😆